Manage or delete specific data

CareStride is operated by Micro Pixel Private Limited. This page explains how to delete specific personal data from your CareStride account while keeping the account open. Removing any item below does not close your account.

Saved payment methods

Clients. In the CareStride app — Profile → Payment methods — select a saved Card, UPI, NetBanking, or Wallet method and remove it. That deletes the saved instrument from your CareStride account (and revokes the token at the payment provider). Your account stays active.

Saved addresses

Clients. In the CareStride app — Profile → Saved addresses — delete an address you no longer need. Your account stays active.

Care-recipient and patient profiles

Clients. Open a care-recipient (patient) profile in the CareStride app and use Delete to deactivate that profile. Related booking history may remain. Your account stays active.

Medical reports

Clients. In the CareStride app medical reports list, delete an individual report to remove it permanently. Your account stays active.

CareVault documents

Clients. In CareVault (app, or on the web at carestride.health/care-vault), open a document and remove it. Deletion is at the document / entry level — it removes that CareVault upload from routine use. It does not provide a separate control to delete individual vitals or medications extracted from a document. Your account stays active.

Uploaded verification documents

Professionals. In the CareStride app professional document vault, remove an uploaded verification document you no longer want stored. Your account stays active.

Education and experience records

Professionals. In NurseShield onboarding — Education credentials and Work experience — delete an individual education qualification or experience entry. Your account stays active.

Full data export and account deletion

You can also export a copy of your data, or request permanent deletion of your entire CareStride account. See Delete your CareStride account for in-app, web, and email instructions. On the web, signed-in users can also use carestride.health/account/privacy.

Request deletion by email

You may email [email protected] to request deletion of specific data or your account. Write from the email address or phone number registered on your account. We may need to verify your identity first.

What is retained, and why

Even after you delete specific items in the app, legally required records may still be retained as described below (the same retention rules that apply after full account deletion).

Account deleted and personal data anonymised. Tax and accounting records are retained for 8 years, safety incident and SOS records for 7 years, consent acknowledgments for 7 years, booking records (anonymised) for 5 years, and grievance records for 3 years, as set out in the CareStride Privacy Policy.

Retained records are unlinked from your profile where the law allows.

See the full retention table in our Privacy Policy.