Demand without the ad spend
Access to vetted family demand across Chennai (pilot) and expanding to Bangalore and Coimbatore in Q3 2026 — including high-value NRI-family bookings that prefer verified agency partners.
For home care agencies
Grow your agency roster. Keep your brand.
List your verified professionals on CareStride. Reach India-resident families and NRI families. AI-backed visit quality for every booking.
Start agency onboarding
See how the platform works →Multi-step application. Takes about 6 minutes. You can step away and resume within 30 days.
Why agencies partner with CareStride
AI quality layer for every visit
Each visit by your professionals runs through our AI quality review. CareScore builds with evidence — transparent to families and to you. Strong performance translates into more bookings.
Clear attribution
Agency bookings are tagged AGENCY_ROSTER in our system. Your operator profile keeps its identity. Families see the agency affiliation. Revenue attribution is transparent in your dashboard.
How agency onboarding works
1
Apply
Submit your agency profile, verification documents, and roster size through the application form.
2
Verification
We verify your agency registration, check your team’s credentials, and meet with your leadership.
3
Roster onboarding
Your verified professionals create profiles under your agency. You approve each one before they go live.
4
Bookings begin
Families find your professionals through search and AI-suggested matches. Bookings and earnings flow through your agency dashboard.
What we look for
- Registered home care or nursing agency under Indian law
- Minimum 5 verified professionals on your roster
- Credential documentation for each professional — nursing council registration, training certificates, and identity proof
- Agency GST registration (state if exempt in your application)
- Response-time SLA of 4 hours for new booking requests
- Grievance policy alignment with CareStride's published policy
Transparency and attribution
Every booking on CareStride is tagged by source. Agency bookings are tagged AGENCY_ROSTER. This is visible to families, to you in your dashboard, and in our public grievance transparency reports. No hidden routing. No reassignment without your consent.
AGENCY_ROSTER
Agency partnership — frequently asked
Do you take a commission per booking?
Yes — CareStride operates on a transparent commission model. Exact percentages are shared during onboarding verification, based on booking type and volume tier.
Can our professionals also take direct independent bookings on CareStride?
Professionals affiliated with your agency have their bookings tagged AGENCY_ROSTER. A separate independent profile is not allowed while the agency affiliation is active — this keeps attribution and liability clear.
What happens to grievances?
Grievances run through CareStride's grievance system first, with your agency notified immediately for any complaint against your professionals. Resolution workflow is shared — CareStride handles family communication, your agency handles professional-side response. Timelines are published.
Who owns the family relationship?
CareStride holds the platform relationship with the family. Your professionals hold the care relationship. Your agency brand stays visible to families who book from your roster. Repeat bookings route through the platform — not direct family-agency messaging — to keep the grievance and quality layer intact.
How quickly can we onboard?
Verification typically takes 7–14 days from document submission. Roster onboarding happens in batches of 5 professionals at a time. First live bookings usually within 21 days of starting the process.
Ready to start?
Agency onboarding takes 7–14 days from application to first live roster. Begin the process below — our partnership team will be in touch within 2 business days.
Start agency onboarding