Payment protection
Razorpay-collected journeys place customer funds into CareStride intermediary escrow wallets before deterministic payout to professionals. Cooling-off checkpoints, refund calculators, and dispute flags are surfaced in booking timelines.
Escrow architecture
Funds earmarked for visit completion remain in intermediary-controlled accounts until service milestones or cancellations clear. Automated Route transfers push professional portions only after reconciliation jobs confirm escrow release events.
Refunds
Amounts respect published cancellation ladders. Where a caregiver no-shows after capture, escalation surfaces in the client console for manual review if orchestration logic cannot confidently auto-refund within policy.
Disputes
Signed-in bookings can spawn structured disputes linking visit proof, payouts, and parties. Unsigned intake verifies the client email recorded on file before escalating to the bookings queue — see Trust & compliance for SLAs governing grievances routed through intermediary rules.