What is home nursing in India, and what conditions does it cover?+
Home nursing on CareStride is the service of having a qualified registered nurse visit a patient at their home for clinical tasks that don't require hospitalisation. The most common reasons families book home nursing are: elderly care for ageing parents, post-surgery recovery (wound care, vitals monitoring, mobility support), chronic condition management (diabetes, hypertension, post-stroke, COPD, dialysis aftercare), IV and injection administration prescribed by a physician, paediatric nursing for newborns and young children, mother and newborn care after discharge, and routine vital monitoring for high-risk individuals. Home nursing does not include doctor consultations, prescription writing, or hospital-grade interventions.
How much does home nursing cost in India per hour?+
On CareStride, home nursing rates start from approximately ₹600 per hour for routine visits in metro cities, with higher rates for senior nurses, specialised care (paediatric, post-surgical, chronic care management), night visits (+25%), and emergency bookings (+50%). Each professional sets their own rate; the rate shown on the profile is what the professional takes home (less standard TDS). The family additionally pays the CareStride platform fee (18% of the visit fee), GST on the platform fee (18%), and a visit kit pass-through (₹50 per hour) covering basic consumables. A typical 1-hour routine home nursing visit in Chennai works out to approximately ₹777 total. All pricing is shown in full before booking — no hidden charges, no surprise invoices.
How are nurses on CareStride verified?+
Every nurse clears NurseShield before listing. Five government-grade checks: (1) Aadhaar identity verification, (2) PAN identity verification, (3) face match against government ID photo, (4) nursing council registration cross-checked with the issuing state council, (5) criminal background check. Government IDs are encrypted with AES-256-GCM at the field level — DPDP Act 2023 aligned. Verification status is visible to families before booking. NurseShield is refreshed periodically; freshness of each check is shown on the profile.
What's the difference between home nursing and home attendants or caretakers?+
Home nurses are qualified registered nurses with state nursing council registration — they can administer injections, manage IV lines, monitor vitals clinically, change wound dressings, manage feeding tubes and catheters, and execute physician-prescribed care plans. Home attendants and caretakers typically don't have clinical training; they handle non-clinical eldercare tasks (companionship, mobility assistance, meal support, hygiene support). CareStride lists registered nurses with verified council registration only. For non-clinical companionship-style elder care, you'll need a different service.
Can I book a home nurse for a single visit, or only for ongoing care?+
Both. CareStride supports single-visit bookings (a one-time wound dressing, a single IV administration, a one-off vital monitoring check) and recurring bookings (daily morning visits, three-times-a-week chronic care, weekly check-ups). There's no minimum commitment. No multi-month contracts. Each visit is a discrete booking with discrete pricing. Recurring bookings can be paused, modified, or cancelled per the cancellation policy disclosed at booking.
What does a typical home nursing visit look like?+
A typical 1-hour home nursing visit: your care professional arrives at the scheduled time and confirms identity at the door using a 4-digit one-time code visible only to the family — the visit cannot officially begin without this confirmation. They take vitals (BP, pulse, temperature, oxygen saturation, blood sugar if applicable), review the care plan and any physician notes, perform the specific clinical task booked (medication administration, wound dressing, IV management, vital monitoring), record readings into the dashboard, write post-visit notes, and confirm next steps. Total visit time including arrival, clinical work, and recording is typically 45–90 minutes. The professional and the family both have access to the visit record afterwards.
Are nurses on CareStride employees or independent professionals?+
CareStride is an open marketplace under Indian intermediary law, not a healthcare provider or employer. Nurses on the platform are either independent professionals running their own practice (listed individually) or members of nursing agency rosters (listed under their agency operator account with the agency brand co-listed). CareStride engineers the verification, matching, communication, payment, and record-keeping infrastructure. Quality of clinical care is the professional's or agency's responsibility. We describe maximum possible safety considerations — never absolute or fixed safety outcomes.
Which Indian cities does CareStride home nursing serve?+
CareStride is rolling out city-by-city, prioritising places where we can verify a sufficient density of qualified independent nurses before launch. City pages on this site describe current pilot and planned coverage. We do not list nurses in cities where NurseShield verification cannot be run end-to-end — that compromise is something we refuse to make. If your city isn't covered yet, register interest and we'll notify you when we launch.
What if the home nurse doesn't show up, or arrives late?+
On-time arrival is tracked and contributes directly to each professional's CareScore. If a booked nurse is going to be late, they're expected to notify you through the masked communication line; late arrivals affect their CareScore. If a nurse fails to arrive (no-show), the booking is cancelled at no cost to the family, full refund is processed, and CareStride routes a replacement booking from the verified pool with priority. The no-show is recorded against the professional's record. Documented grievance process under IT Rules 2021 and Consumer Protection Act 2019 covers all such incidents.
Can I cancel a home nursing booking? What's the refund policy?+
Yes. Bookings are refundable per the cancellation policy disclosed at booking. Typically: full refund for cancellations made before a defined cutoff before the visit, partial refund after that cutoff. Emergency bookings have separate, tighter terms. Refunds process via the same payment method used for booking — including international wire reversals where applicable for NRI families. The exact cancellation window for each booking is shown before payment and on the booking confirmation.