What is home physiotherapy in India, and what conditions does it cover?+
Home physiotherapy on CareStride is the service of having a qualified physiotherapist visit a patient at their home for rehabilitation, mobility recovery, and movement-related care. The most common reasons families book home physiotherapy are: orthopaedic rehabilitation (post-knee replacement, post-hip replacement, post-fracture, post-spine surgery), neurological rehabilitation (post-stroke, Parkinson's disease, post-spinal cord injury, multiple sclerosis), sports injury rehabilitation, geriatric mobility (fall prevention, mobility maintenance, post-fall recovery), paediatric physiotherapy (cerebral palsy, developmental delays, post-surgical paediatric recovery), and chronic pain management (lower back pain, frozen shoulder, cervical spondylosis). Home physiotherapy does not include diagnostic imaging, prescription writing, or surgical interventions.
How much does home physiotherapy cost in India per session?+
On CareStride, home physiotherapy rates start from approximately ₹700 per hour for routine sessions in metro cities, with higher rates for senior physiotherapists, specialised rehabilitation (neurological rehab, paediatric physio, post-surgical sports rehab), and emergency bookings. Each professional sets their own rate. The family additionally pays the CareStride platform fee (18% of session fee), GST on the platform fee (18%), and a visit kit pass-through (₹50 per hour) covering basic consumables. A typical 1-hour routine home physiotherapy session in Chennai works out to approximately ₹906 total. Recurring booking packages (10-session, 20-session) are typically negotiated directly with the physiotherapist.
How are physiotherapists on CareStride verified?+
Every physiotherapist clears the platform's verification process before listing. Five government-grade checks: (1) Aadhaar identity verification, (2) PAN identity verification, (3) face match against government ID photo, (4) physiotherapy council/association registration cross-checked with the issuing council (Indian Association of Physiotherapists or state-level physiotherapy council), (5) criminal background check. Government IDs are encrypted with AES-256-GCM at the field level — DPDP Act 2023 aligned. Verification status is visible to families before booking. Physiotherapy professional degree certificate (BPT, MPT, DPT) is also verified on the profile.
What's the difference between home physiotherapy and going to a physio clinic?+
Home physiotherapy brings the physiotherapist to your home — useful when the patient cannot easily travel (post-surgery recovery, severe mobility limitation, post-stroke, ageing parents, paediatric care). Clinic physiotherapy requires the patient to travel and may have access to specialised equipment (electrotherapy machines, hydrotherapy, gym-based rehab equipment). For routine rehabilitation involving exercises, manual therapy, and mobility training, home physiotherapy is typically as effective as clinic-based — and often more comfortable, especially for the elderly and post-surgical patients. For specialised electrotherapy or hydrotherapy interventions, the physiotherapist will recommend a clinic visit when needed.
Can I book home physiotherapy for a single session, or only for ongoing rehabilitation?+
Both. CareStride supports single-session bookings (a one-time assessment, a single session for acute pain) and recurring bookings (post-surgery rehab packages typically 10–30 sessions, ongoing geriatric mobility 2–3 times per week). There's no minimum commitment. No multi-month lock-in. Each session is a discrete booking. Most rehabilitation conditions benefit from a structured course (10–20 sessions over 4–8 weeks); the physiotherapist will recommend the appropriate cadence after initial assessment.
What does a typical home physiotherapy session look like?+
A typical 1-hour home physiotherapy session: the physiotherapist arrives at the booked time and confirms identity at the door using a 4-digit one-time code. They review the patient's condition, current mobility status, pain levels, and progress since last session. Manual therapy or therapeutic exercises follow — joint mobilisation, stretching, strengthening exercises, balance training, gait training, post-surgical mobilisation, depending on the rehabilitation plan. Mobility metrics are recorded into the dashboard. Home exercises are demonstrated and the patient or family member is taught to continue them between sessions. Total session time is typically 45–60 minutes.
Are physiotherapists on CareStride employees or independent professionals?+
CareStride is an open marketplace under Indian intermediary law, not a healthcare provider or employer. Physiotherapists on the platform are either independent professionals running their own practice (listed individually) or members of physiotherapy practice rosters (listed under their operator account). CareStride engineers the verification, matching, communication, payment, and record-keeping infrastructure. Quality of clinical care is the professional's responsibility. We describe maximum possible safety considerations — never absolute or fixed safety outcomes.
Which Indian cities does CareStride home physiotherapy serve?+
CareStride is rolling out city-by-city, prioritising places where we can verify a sufficient density of qualified independent physiotherapists before launch. City pages on this site describe current pilot and planned coverage. We do not list physiotherapists in cities where the verification process cannot be run end-to-end.
What if the physiotherapist doesn't show up, or arrives late?+
On-time arrival is tracked and contributes to each professional's CareScore. If a booked physiotherapist is going to be late, they're expected to notify you through the masked communication line. If a physiotherapist fails to arrive (no-show), the booking is cancelled at no cost, full refund is processed, and CareStride routes a replacement booking from the verified pool with priority. The no-show is recorded against the professional's record. Documented grievance process under IT Rules 2021 and Consumer Protection Act 2019 covers all such incidents.
Do I need a doctor's referral or prescription for home physiotherapy?+
Not strictly required for most outpatient physiotherapy, but recommended. Most home physiotherapy bookings on CareStride are made after a doctor (orthopaedic surgeon, neurologist, paediatrician, sports medicine physician) has identified the rehabilitation need. The physiotherapist works within their scope of practice and may request to see existing medical records, imaging reports, or a doctor's note for complex rehabilitation cases. Direct access to physiotherapy is allowed under Indian regulations for non-acute musculoskeletal conditions; the physiotherapist will refer back to a physician if anything is outside their scope.